What should be discussed during quarterly reviews according to the deployment plan?

The focus of quarterly reviews, as outlined in the deployment plan, is to assess and analyze how the customer has performed over the past three months. This discussion allows for a comprehensive evaluation of key performance indicators, challenges faced, objectives met, and opportunities for improvement. Understanding customer performance helps to identify areas where additional support may be required and highlights successes that can inform future strategies. This review process is crucial in ensuring that the deployment remains aligned with the customer's goals and expectations.

While updating software to the latest versions, training staff on new operational procedures, and evaluating budgetary constraints are important activities, they are not the primary focus of quarterly reviews. Instead, these elements can be part of an ongoing operational strategy or separate meetings designed to address specific needs. The quarterly review centers around performance assessment, making it a vital component of effective service delivery and relationship management.