What must not be done by Managed Services Providers (MSP) and Global System Integrators (GSI) in relation to the Tanium Cloud?

Managed Services Providers (MSP) and Global System Integrators (GSI) play crucial roles in the deployment and management of Tanium Cloud solutions. However, it is imperative that they do not configure Tanium Cloud themselves. Configuration of Tanium Cloud is typically performed directly by the Tanium team or designated personnel within the organization to ensure compliance with best practices, security protocols, and proper alignment with the specific needs of the organization.

Allowing MSPs and GSIs to handle configurations could lead to misconfigurations, security vulnerabilities, or inconsistent implementations that do not align with the organization's requirements or desired outcomes. Therefore, keeping the configuration process strictly managed ensures a higher level of control, security, and alignment with organizational policies.

The other options align with the supportive and advisory roles that MSPs and GSIs typically fulfill. Providing customer training helps organizations effectively use Tanium solutions, deploying the Tanium Client ensures that endpoints are connected to the Tanium platform, and assisting in user access setup facilitates a smooth operational handover. Each of these activities adds value without compromising the integrity and security of the Tanium Cloud configuration process.