What is typically reviewed with the customer after the initial deployment?

After the initial deployment, it's essential to review various aspects to ensure that the Tanium implementation is meeting the customer's needs and addressing any potential challenges. One key focus is on addressing the questions or issues related to Tanium Cloud. This involves directly engaging with the customer to identify any immediate concerns they might have, such as difficulties using the features of Tanium Cloud, integration challenges, or understanding how to maximize the tool's capabilities.

This follow-up is crucial in establishing a solid foundation for user adoption and optimizing the functionality of Tanium within the customer's environment. By addressing questions or issues, the deployment team can provide immediate support, resulting in a smoother experience and a more effective implementation overall.

While user feedback on functionality, the strengths and weaknesses of the deployment, and updates on the software release cycle are also important for ongoing improvement and future planning, the priority during the initial follow-up is primarily about resolving any urgent concerns the customer has regarding their new deployment. This ensures the customer feels supported and confident in using the Tanium platform from the very beginning.